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FAQ’s

FREQUENTLY ASKED QUESTIONS

1. How often do you get new stock?

We upload new products near-enough every single day. Don’t miss out on some great clothing

2. Which shipping company do you use?

We use a variety of shipping companies. If you are a UK customer we’ll most likely deliver your order through Whistles, Caribou, DPD.

3. How much do you charge for delivery?

Our standard delivery is free in UK and next day delivery  charge is £5.99

4. Can I mix colours in packs?

Our packs come in mix colours only when stated. You cannot mix colours in the packs where you select a specific colour upon ordering.

Some packs come with mixed colours by default, which cannot be changed to packs of one specific colour.

5. Do you show images of every single colour in mix packs on your site?

The colours displayed in the product pictures are all included in the pack, as well as any additional colours listed under the product description.

See the Colours section under Product Details in the product description for the complete list of colours.

6. What payment methods do you accept?

We accept all major credit / debit cards as well as payments over PayPal.

7. What currency can I use for payment?

We accept only GBP.

8. How do I use discount codes?

Simply enter the code when prompted at checkout! Codes are not valid when used on already discounted items (such as those in the Sale category) unless specified & codes cannot be reused. Only one discount code can be used at a time, you cannot combine with any other offer.

9. My order won’t go through; what should I do?

In the unlikely case that your order cannot be submitted, contact our support team who will quickly resolve the issue, or assist you with an alternate method in purchasing said order.

10. Where is my order?

On All UK orders Next Day Delivery, providing you order before the cut-off time.

The cut-off time is at 12pm. Orders made after this time cannot be guaranteed for next day delivery.

You should get a notification from the courier the following morning we dispatch your order that your package is end route with a link to track.

11. How do I return an item?

In case you are not satisfied with your purchase and wants to initiate return due to any reason, please follow https://mymixtrendz.com/my-account/refund-requests/ to complete the request, you will asked to provide reason due to which you wants to return items ordered from website.

Note : We will not be able to process refund for orders which bypass our return procedure and failure to do so will result in delay which can be few days to weeks.

12. How long until I get a refund on returned items?

Please allow 7 working days (from the day we received our items) for us to process your returned items and get your money back to you.

Some payment methods may necessitate a further 48 hours of processing before you’ll see your refund in your account.

13. Why is the website not showing?

You might have an outdated browser or operating system – update where applicable to see our site. Old versions of Internet Explorer are particularly temperamental.

Rarely, we may experience technical difficulties with our servers. These issues are usually resolved within a few minutes, so a quick refresh will solve your issue!

Be sure to perform a cache refresh (ctrl + f5) if a normal refresh isn’t working.

14. Do you have a social media presence?

Yes! We’re on pretty much everything, from Facebook to Instagram. Check out the social media links at the bottom of this page for a complete selection of our social media pages.

15. Do you offer Drop Shipping?

Sorry We don’t.

17. Can I collect my order?

Sure! You place your order and swing by our warehouse to pick your items up!

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